These customers will be reminded how to stop payments, and if they continue not to use their memberships, Microsoft will ultimately stop taking further payments.” “Inactive memberships: Microsoft will also contact existing customers who haven’t used their memberships for a long time but are still paying. “Refunds: Microsoft will contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund.”.“Better upfront information: Microsoft will provide more transparent, upfront information to help customers understand their Xbox membership – making clear, for example, that the subscription will auto-renew unless the customer turns off auto-renewal when the subscription will auto-renew how much it will cost and how the customer can receive a refund after an accidental renewal.”.
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